Refund & Cancellation Policy

Last updated: March 2026

1. Cancellation Policy

Before Dispatch

  • Orders can be cancelled within 24 hours of placement, provided the product has not been dispatched.
  • To cancel, contact us via WhatsApp at +91 92511 19251 or call us with your order ID.
  • Full refund will be initiated within 5-7 business days to the original payment method.

After Dispatch

  • Orders cannot be cancelled once the product has been shipped.
  • You may refuse delivery and the product will be returned to us. Shipping charges (if any) will be deducted from the refund.

2. Return Policy

  • Returns are accepted within 7 days of delivery for products that are defective, damaged during transit, or significantly different from the description.
  • Products must be unused, in original packaging, with all accessories and documentation intact.
  • Installed products cannot be returned unless there is a manufacturing defect.
  • To initiate a return, contact us with your order ID, photos of the issue, and a description of the problem.

3. Non-Returnable Items

  • Products that have been installed
  • Products damaged due to misuse or improper handling by the customer
  • Chimney accessories (charcoal filters, aluminium pipes) once opened
  • Products without original packaging and accessories

4. Refund Process

  • Refund Method: Refunds are processed to the original payment method (bank account, UPI, card).
  • Processing Time: 5-7 business days after we receive and inspect the returned product.
  • Partial Refunds: May apply if the product shows signs of use or missing accessories.
  • Shipping charges for returns due to customer change of mind are borne by the customer.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, contact us within 48 hours of delivery with photos.
  • We will arrange a free replacement or full refund at your choice.
  • Do not attempt to install a damaged product — it may void the warranty.

6. Replacement Policy

  • Replacements are offered for manufacturing defects reported within the warranty period.
  • A replacement will be shipped within 7-10 business days after the defective product is picked up.
  • If the same model is unavailable, we will offer an equivalent or superior model, or a full refund.

7. Contact for Returns & Refunds

  • WhatsApp: +91 92511 19251
  • Phone: +91 92511 19251 (Toll-free)
  • Email: helpdesk@elisaindia.in
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